B2B Telesales Agent

Title: B2B Telesales Agent

Date: October 2017


iCumulus is a team of Direct Response experts. We provide a full suite of services for clients focused on the generation of consumer responses. These multi-channel campaigns are focused on Digital media via our trading desk.

15 years within the digital media landscape our team has a depth of experience across the leading specialized advertising channels:

  • Programmatic Buying
  • Performance Media
  • Lead Generation
  • Email advertising
  • Mobile advertising
  • Data marketing
  • Social media

The Role – B2B Telesales Agent

The purpose of the role is for a consultant/agent to be actively involved in outbound calling and contacting businesses in order to speak to decision-makers with the key aim of setting an appointment for the iCumulus B2B team to attend to.

Key Responsibilities

The B2B Telesales Agent is expected:

  1. Contact potential or existing customers to inform them about a product or service using scripts
  2. Answer questions about products or the company.
  3. Ask questions to understand customer requirements and make an approach to set an appointment.
  4. Direct prospects to the B2B sales team when needed.
  5. Log all calls and relevant customer data into the Salesforce CRM with follow up tasks and actions.
  6. Handle grievances to preserve the company’s reputation.
  7. Go the “extra mile” to meet sales quota and facilitate future sales.

Skills and Qualifications:

  • Proven experience as telesales representative or other sales/customer service role, specifically in making outbound calls.
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects.
  • Ability to follow structured scripts when on the call.
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints


Market rate with all the trimmings.


Suva, Fiji

Start Date:


Reports To:

  • Call Centre Manager – Suva, Fiji
  • Managing Director – Sydney


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