B2B Telesales Agent
Title: B2B Telesales Agent
Date: October 2017
iCumulus is a team of Direct Response experts. We provide a full suite of services for clients focused on the generation of consumer responses. These multi-channel campaigns are focused on Digital media via our trading desk.
15 years within the digital media landscape our team has a depth of experience across the leading specialized advertising channels:
- Programmatic Buying
- Performance Media
- Lead Generation
- Email advertising
- Mobile advertising
- Data marketing
- Social media
The Role – B2B Telesales Agent
The purpose of the role is for a consultant/agent to be actively involved in outbound calling and contacting businesses in order to speak to decision-makers with the key aim of setting an appointment for the iCumulus B2B team to attend to.
The B2B Telesales Agent is expected:
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company.
- Ask questions to understand customer requirements and make an approach to set an appointment.
- Direct prospects to the B2B sales team when needed.
- Log all calls and relevant customer data into the Salesforce CRM with follow up tasks and actions.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
Skills and Qualifications:
- Proven experience as telesales representative or other sales/customer service role, specifically in making outbound calls.
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects.
- Ability to follow structured scripts when on the call.
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Market rate with all the trimmings.
- Call Centre Manager – Suva, Fiji
- Managing Director – Sydney
Please submit your application via the form below, you will be asked to upload your CV